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Privacy Policy

Data Protection
Privacy Policy
This Privacy Policy explains how personal information may be collected, used, stored and protected when you use the Surety Bonds & Guarantees website or contact us about our services.
Who Is Responsible for Your Information?
Surety Bonds & Guarantees (SB&G) is a trading style of Guarantees and Bonds Limited.
Guarantees and Bonds Limited is responsible for the personal information processed through this website and in connection with enquiries made through SB&G.
Guarantees and Bonds Limited is authorised and regulated by the Financial Conduct Authority. FCA reference number 546285.

Information We May Collect

We may collect personal information when you interact with this website, make an enquiry, complete an online form, email us, telephone us or otherwise communicate with us.
Depending on the nature of your enquiry, this may include:
  • Your name and contact details.
  • Your email address and telephone number.
  • The company or organisation you represent.
  • Information you provide in connection with a bond, guarantee or other enquiry.
  • Correspondence and communications between you and us.
  • Technical information generated when you use the website, such as browser, device and website usage information.
You may browse the website without submitting an enquiry or voluntarily providing personal information through a form.

How We Collect Information

Information may be provided directly by you when you contact us, complete an enquiry form, request information or communicate with a member of our team.
Certain technical information may also be collected automatically when you use the website, including through cookies and similar technologies where permitted.

How We Use Your Information

Information provided to us may be used for purposes including:
  • Responding to enquiries, questions and requests for information.
  • Assessing the nature of a bond, guarantee or related requirement.
  • Providing and administering our services.
  • Communicating with you about an existing or potential enquiry.
  • Improving customer service and the operation of our website.
  • Maintaining appropriate business, compliance and administrative records.
  • Complying with applicable legal or regulatory obligations.
Where appropriate, we may also use contact information to send relevant communications. Where consent is required for a particular type of communication, we will use information in accordance with the consent provided.

Why We Process Personal Information

The basis on which personal information is processed will depend on the circumstances and the reason the information has been provided.
This may include processing that is necessary to respond to your request or provide a service, comply with a legal or regulatory obligation, pursue legitimate business interests, or where you have given consent to a particular use.

Sharing Personal Information

We do not sell or rent your personal information to third parties.
Information may, where appropriate, be shared with organisations involved in providing or supporting the service requested, or where disclosure is required for legal, regulatory, administrative or legitimate business purposes.
We may also use trusted service providers to support areas such as website hosting, communications, technology, analytics and business administration.
Where an enquiry requires information to be presented to a surety, insurer or other relevant provider, the information shared will depend on the nature of the enquiry and the information required to assess it.

Cookies & Website Analytics

This website uses cookies and similar technologies to support website functionality and, where permitted, to help us understand how the website is used.
Necessary cookies may be required for certain website functions. Optional analytics or similar cookies are subject to the cookie choices made through the website's cookie controls.
Further information about the cookies used by this website can be found in our Cookie Policy.

How We Protect Information

We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Access to personal information is limited to those who reasonably require it for legitimate business, administrative, regulatory or service purposes.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps to protect information under our control.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including the provision of services, management of enquiries, maintenance of business records and compliance with applicable legal or regulatory requirements.
Different categories of information may therefore be retained for different periods depending on their purpose and any applicable obligations.

Your Data Protection Rights

Depending on the circumstances and applicable data protection law, you may have rights in relation to your personal information.
Access
You may request information about personal data held about you.
Correction
You may ask for inaccurate or incomplete information to be corrected.
Erasure
In certain circumstances you may ask for personal information to be deleted.
Restriction or Objection
In certain circumstances you may ask us to restrict processing or object to how information is being used.
Other rights may apply depending on the circumstances, including rights relating to data portability and the withdrawal of consent where processing is based on consent.

Third-Party Websites & Services

This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by third parties.
You should review the privacy information provided by the relevant third party when leaving this website or using an external service.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or applicable requirements.
The current version will be published on this page. We encourage users to review the policy periodically.

Privacy Questions & Requests

Contact Us
If you have a question about this Privacy Policy or wish to raise a request concerning personal information, contact:

Email: info@sbandg.co.uk
Telephone: 02476 017 646
Legal Entity
Guarantees and Bonds Limited

Arlington House,
Spital Road,
Maldon,
CM9 6FF

Surety Bonds & Guarantees (SB&G) is a trading style of Guarantees and Bonds Limited.

FCA reference number: 546285.